Return & Exchange Policy

At ZUMAR Studio, our customers are our top priority. We take pride in providing high-quality products and exceptional service. If you’re not completely satisfied with your purchase, we offer a convenient and transparent Return & Exchange Policy to ensure a smooth experience.

Exchange Policy

Eligibility

  • You may request an exchange within 10 days of receiving your order.

  • A proof of purchase (invoice or order confirmation email) is required.

  • Items purchased on sale, discount, or during promotional events are not eligible for exchange.

Conditions for Exchange

To qualify for an exchange:

  • The item must be unused, unwashed, and unworn.

  • All original tags and packaging must be intact.

  • The invoice must be presented at the time of exchange.

  • Items delivered in boxes must be returned with the original packaging.

  • If the item received is defective, damaged, or incorrect, please share photo or video proof with our team for verification.

Note: Items that do not meet these conditions will not be accepted for exchange.

How to Request an Exchange

  1. Contact our Customer Care Team at
    📧 support@zumaronline.com or 📞 +92-333-4498627

  2. Provide your order details and the reason for exchange.

  3. Once your request is verified, we’ll schedule a pick-up from your doorstep (available in select areas).

  4. The exchange process typically takes up to 15 working days after verification.

For in-store exchanges, please visit your nearest ZUMAR Studio outlet with the original invoice and product tags intact.

Return Policy

Eligibility for Returns

We accept returns only under the following circumstances:

  • The item received is incorrect, damaged, or defective.

  • Return requests must be made within 30 days of receiving your order.

  • The item must be unused and in original packaging with all tags attached.

  • A proof of purchase is required (invoice or order confirmation email).

Please note: Returns are not accepted for items purchased during sales, flash deals, or promotions.

Return Process

  1. Contact our Customer Care Team via
    📧 support@zumaronline.com or 📞 +92-333-4498627
    to initiate a return request.

  2. After verification, you’ll receive instructions for returning the item.

  3. Once we receive and inspect the returned item, we’ll issue a credit voucher equal to the item’s value.

    • The credit voucher can be used only for online purchases at zumaronline.com.

    • We currently do not offer cash refunds.

Additional Information

  • Shipping charges (if applicable) are non-refundable.

  • Returns and exchanges are processed only after quality verification by our team.

  • ZUMAR Studio reserves the right to reject a return or exchange if the product does not meet the conditions listed above.

  • The decision of ZUMAR Studio regarding returns and exchanges shall be final.

Need Help?

If you have questions about your order, return, or exchange, please contact our Customer Care Team:

📧 support@zumaronline.com
📞 +92-333-4498627
📍 ZUMAR Studio, Gulberg III, Lahore, Pakistan