Privacy Policy

Last updated: November 11, 2025

This Privacy Policy describes how ZUMAR Studio (“we”, “us”, “our”, or the “Site”) collects, uses, and discloses your personal information when you visit or make a purchase from zumaronline.com or otherwise communicate with us (collectively, the “Services”).

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree, please discontinue use of the Site and Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or for other operational, legal, or regulatory reasons.
When we do, we will update the “Last updated” date above. Continued use of our Services after changes are posted constitutes acceptance of the revised Privacy Policy.

2. Information We Collect

The type of personal information we collect depends on how you interact with us and use our Services.

a. Information You Provide Directly

We may collect the following details:

  • Contact Information: name, email, phone number, and address.

  • Order Information: billing and shipping details, payment confirmation, and order history.

  • Account Information: username, password, and account preferences.

  • Customer Support Data: any information shared when contacting our support team.

If you choose not to provide certain personal information, some features of the Services may not function properly.

b. Information We Collect Automatically

We automatically collect certain information when you use our Services (“Usage Data”) through cookies, pixels, and similar technologies. This may include:

  • Device and browser type

  • IP address and approximate location

  • Pages viewed, time spent, and actions taken on the Site

For more details on cookies, see Section 6 below.

c. Information from Third Parties

We may receive your information from third-party service providers, including:

  • Shopify, which powers our online store

  • Payment processors, who collect and process your payments securely

  • Advertising or analytics providers, who help us understand and improve our marketing efforts

3. How We Use Your Information

We use your personal information to:

  • Provide and Improve Services: fulfill orders, process payments, manage your account, and facilitate shipping and returns.

  • Communicate with You: send confirmations, updates, and respond to customer service inquiries.

  • Marketing & Advertising: send promotional emails or messages and display personalized advertising.

  • Security & Fraud Prevention: detect and prevent unauthorized access or fraudulent activity.

  • Compliance: meet legal obligations and enforce our policies.

You may opt out of marketing communications at any time by clicking “unsubscribe” in our emails.

4. How We Share Your Information

We may share your personal information as follows:

Category Recipients
Contact, order, and account information Vendors and service providers (e.g., payment processors, logistics partners, cloud hosting)
Commercial and usage information Business and marketing partners
Technical and analytics data Analytics and advertising platforms
Legal or compliance information Law enforcement or regulators when required by law

We do not sell or share personal information for monetary gain, nor do we knowingly share data of users under 16 years of age.

5. Security & Data Retention

We use reasonable administrative, technical, and physical measures to protect your information. However, no system is completely secure.
We retain your personal information only as long as necessary to:

  • Provide Services

  • Fulfill legal and accounting obligations

  • Resolve disputes

Once information is no longer needed, it is securely deleted or anonymized.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable essential Site functionality

  • Analyze usage and performance

  • Personalize your experience

You can control or delete cookies through your browser settings, but disabling them may affect Site functionality.
For information about Shopify’s cookie practices, visit https://www.shopify.com/legal/cookies.

7. Your Rights

Depending on your location, you may have the right to:

  • Access or request a copy of your data

  • Correct inaccurate information

  • Request deletion of your data

  • Withdraw consent or opt out of marketing

  • Restrict or object to data processing

To exercise your rights, contact us at shop@zumaronline.com.
We may verify your identity before processing requests.

8. Children’s Privacy

Our Services are not directed at children under 16.
If you believe your child has provided personal information, please contact us so we can delete it promptly.

9. International Data Transfers

We may transfer, store, and process your information outside your country, including to service providers in countries where privacy laws may differ.
When required, we use standard contractual clauses or equivalent safeguards to ensure your data is protected.

10. Third-Party Links

Our Site may contain links to other websites. We are not responsible for the privacy practices or content of these external sites.
Please review their privacy policies before providing personal information.

11. Contact Us

If you have questions or concerns about this Privacy Policy or your personal information, please contact us:

📧 Email: shop@zumaronline.com
🏢 Address: ZUMAR Studio, Gulberg III, Lahore, 54000, Pakistan